Attribution: Please use this identifier to share, cite, or link to this item: http://hdl.handle.net/10625/40113
Title: Development of a business process outsourcing industry in Kenya : critical success factors; policy brief
Authors: Waema, Timothy M.
Odera, Gilda
Adeya-Weya, Catherine N.A.
Were, Peres
Muthoni Masinde, Euphraith
Keywords: INCENTIVES
FOREIGN INVESTMENT
BUSINESS SERVICES
INFORMATION TECHNOLOGY ENABLED SERVICES
EMPLOYMENT CREATION
KENYA
Date: 2009
Publisher: School of Computing and Informatics, University of Nairobi, Nairobi, KE
Abstract: The research indicated that Kenya (and Africa in general) is viewed as a country with challenged infrastructure, poor work culture and constraining socioeconomic environment. However, Kenya has a high chance of being a favorable outsourcing destination if correct measures are put in place. This policy brief outlines key strengths, including a highly skilled and competitive labour pool, neutral English accent, and strategic location as a regional hub for communication and finance. Critical success factors could include policy priority given to IT Business Process Outsourcing sector, in dedicated economic zones that spur growth, as well as cyber security training and awareness policies.
Description: The study was conducted in collaboration with the Kenya BPO and Contact Centre Society (KBPOCCS) and the Kenya ICT Board
URI: http://hdl.handle.net/10625/40113
Project Number: 104488
Project Title: Research on Business Process Outsourcing
Access: Open Access
Copyright: Timothy M. Waema, Gilda Odera, Catherine N.A. Adeya-Weya, Peres Were, Euphraith Muthoni Masinde, Christopher Chepken, Eunice Kariuki, Peter Kenduiywo
License: OA Permission License
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