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Please use this identifier to cite or link to this item: http://hdl.handle.net/10625/40113

Title: Development of a business process outsourcing industry in Kenya : critical success factors; policy brief
Authors: Waema, Timothy M.
Odera, Gilda
Adeya-Weya, Catherine N.A.
Were, Peres
Muthoni Masinde, Euphraith
Keywords: INCENTIVES
FOREIGN INVESTMENT
BUSINESS SERVICES
INFORMATION TECHNOLOGY ENABLED SERVICES
EMPLOYMENT CREATION
KENYA
Issue Date: 2009
Publisher: School of Computing and Informatics, University of Nairobi, Nairobi, KE
Description: The study was conducted in collaboration with the Kenya BPO and Contact Centre Society (KBPOCCS) and the Kenya ICT Board
URI: http://hdl.handle.net/10625/40113
Project Number: 104488
Project Title: Research on Business Process Outsourcing
Appears in Collections:IDRC Research Results / Résultats de recherches du CRDI
Research Results (ACACIA) / Résultats de recherches (ACACIA)
2000-2009 / Années 2000-2009

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